What we do?
At ClearTrail, work is more than ‘just a job’. Our calling is to develop solutions that empower those dedicated to keep their people, places and communities safe.
For over 18 years, law enforcement & federal agencies across the globe have trusted ClearTrail as their committed partner in safeguarding nations & enriching lives. We are envisioning the future of intelligence gathering by developing artificial intelligence and machine learning based lawful interception & communication analytics solutions that solve the world’s most challenging problems.
About the Job:
As a member of the team, you will work in a multi-functional role that caters to an expertise in
- Software / Hardware / Networking Infrastructure
- Storage
- Customer Training
- Technical Support
You will interact with the customers on various aspects related to the Integration with Telecom Networks Work from the customer locations to assist them in issues pertaining to:
- Hardware Infrastructure
- Software Infrastructure
- Deployed Application Software (Products)
You will work with the QA & Engineering teams to address the customer queries & first/second level product related issues within the promised SLAs
Roles and Responsibilities:
- Design and deploy Hardware, Software and Application monitoring tools
- Maintain & monitor production system capability by regular testing
- Use automation for deployments & system upgrades
- Diagnose problems/ configuration issues & propose solutions within the agreed SLAs
- Create user documentation, system deployment documents & network diagrams
- Assist with knowledge-sharing initiatives & product release training & documentation
Skills:
- Expertise in the following, Candidates with certifications will be preferred
- Linux / Windows Administrations
- Networking (LAN/WAN)
- Hands on Experience in deploying & maintaining hardware infrastructure
- Exposure to DOS, Pearl, Python & Shell Scripting
- Experience in performance monitoring using SNMP, WMI, SysLogs
- Experience in using monitoring tools such as Nagios
- System and network administration of production systems.
- Excellent written, verbal communication and presentation skills
- Strong organizational skills and ability to work independently
- Technical Skills: – Linux, Debian, Mongo, Oracle Database, Windows 2008 & 2012, SQL 2012
Qualifications:
- Job Title: Technical Support Engineer
- Experience: 4-5 years in the role of System Administration and Technical Support
- Joining Location: Indore/NOIDA
- Location: Riyadh, Saudi Arabia
